6th December 2019 | Gillingham

Manager’s Welcome

This year really has flown by and 'tis the season to be jolly! The tree is up and the adult lounge is looking festive and frosty, the bistro is feeling festive too with mince pies, stolen muffins and your favourite festive treats drinks. This is the time of year when we generally treat ourselves and indulge (quite right too), be sure to keep the good food coming in and of course the exercise.  

I’d like to ask all of our members to please take care when coming in to the club. Be sure to drive slowly and of course take care under foot, particularly with the ice starting to appear. Please just bear others in mind when entering the car park, people might not be quite as quick on their feet as usual.

We are having issues with locker availability due to members taking the keys home and keeping the lockers locked. Can I please ask all members who are keeping lockers to please return the key so that other members are able to use them . Also we are working on the rear car park pot holes so please be sure to take care when entering and exiting the car park. Speed is causing this to become worse and of course can cause stones to be flung and hit cars and or people.

The fitness team have a helper in the form of Rocky the Roko elf who will be helping to keep you motivated and providing some fitness challenges throughout the month, so keep an eye on social media and the gym floor for what Rocky has in store. Of course if you would like that personal approach then get booked in for your stayfit. ahead of the new year. The fitness team want to also thank you all for your help with the booking and use of the classes. There have been less people booking and then not showing up and also not cancelling last minute and this really does help to allow others to gain a space.   

The new swimming lesson starts on Thursday 2nd of January and there are currently spaces left so be sure to book your space. 

Wishing you a healthy and happy festive period.

Kieran Street and your Roko team

tell your friends & family - 2 weeks for just £15

You are more likely to achieve your fitness goals when you work out with a buddy. And right now until the 17th of December, your friends can spend 2 weeks with you at Roko with a no commitment trial membership. Refer your friends via the app or tag them on our 2 week Facebook post.

Club News

Christmas Opening Hours

Important Changes

Great News!!! Sparkly enhancements to Your Roko experience are coming soon.

NEW Roko App
The current Roko App has been a great success allowing you to always have your club in your pocket with quick and easy access to book your favourite group exercise classes.  We are launching a NEW Roko App soon which will enable more members to benefit from using the Roko App.  The NEW Roko App will feature Advanced Workouts, Training Programmes and Connected Fitness Apps in addition to booking your favourite group exercise classes.

Advanced Workouts – you will have access to a huge library of exercises to create and track your own workouts on the Roko App.
Connected Fitness Apps – the NEW Roko App allows you to connect all your Fitness Apps giving you a fitness hub that pulls together all your fitness training information.
The NEW Roko App will replace the current Roko App and we will send you a full invitation to download the NEW Roko App very soon when it’s ready for launch.

Your Online Account
We are launching an online portal where you can manage aspects of your Roko membership; you will be able to change your PIN, update your communication preferences and make payments.  You will also be able to book and cancel classes through your online account. 

We will send you a full invitation to access your online account very soon when it’s ready for launch.

Make sure we’ve got your correct email address as you cannot access the benefits of the NEW Roko App or Your Online Account without a correctly registered email address.

Membership Rules: Member Booking Cancellations And No Shows
Although lots of classes will show waiting lists throughout the week, in many cases when the actual class starts there are spaces in the class because either people have cancelled or simply not turned up for the class.

Please therefore cancel with as much notice as possible to give others on the waiting list the best chance of gaining a space on the class.  Please also only book classes that you are committed to attending, and if for some reason you cannot attend please ensure you cancel your place via the app, over the phone, or in club to allow another member to take that place.

From 1st December 2019 we will be enforcing the membership rules regarding this matter:

6.4 Members who consistently no show or cancel bookings to the detriment of other members can have their booking privileges suspended for up to 14 days at a time and/or a £5 charge applied for every instance.

This rule will be applied to class no shows and booking cancellations within 2 hours of the class start time.

We pride ourselves on having a great group exercise timetable with lots of member participation and we will, with your support, continue to improve the overall member experience so that you can continue to enjoy the benefits of membership with Roko.

The Spa News

Look out for these December offers at The Spa.

 ‘Festive Frangipani’
Get cosy this winter and treat yourself to our all new season special frangipani treatment!
This 45 minute treatment includes a back cleanse to remove all impurities, a back exfoliation to open congested pores followed by an exotic cream back mask to soothe the skin. Including a frangipani hair and scalp massage to restore softness and strength to dry, damaged hair. Finishing with a back massage using frangipani monoi body oil, this exotic oil is rapidly absorbed adding superior moisturisation to dry skin.
This treatment will be expiring 31.12.19 - but can be bought as a gift so be quick! - limited availability.

Jessica Geleration gel fingers or toes just £20.
So get those festive nail colours on ready for Christmas!

Couture Touch - £60 (115mins) All December dates!
Must be paid upon booking!
Swedish full body massage adapted to pressure needed to ease out aches and pains, followed by an Elemis bespoke facial to leave skin feeling hydrated and renewed.

20% off with Rosa
Our lovely Rosa from reception has been training up and is joining us in the beauty department!
So come and take advantage of 20% off all treatments with Rosa for December only.
She will be working Thursday evenings, Fridays and Sundays.

Always keep an eye out on our easel for daily offers too.

We hope you all have a lovely Christmas and a happy new year, from all of us in the beauty department.
See you next year!

-Elemis beauty team.