16th April 2021 | Chiswick | Gillingham | Nottingham | Portsmouth | York

Roko is Covid-secure

your health is our priority

• It has become clear that being fit and healthy plays a crucial role in the effectiveness of our immune system.
• A healthy BMI is one of the most important factors in maintaining your long term health.
• Exercise is an important factor for our mental health, and has been proven to be effective against depression, anxiety and other conditions that have been exacerbated by Covid-19

We have met the guideline challenges head on with a range of Covid-secure measures to keep everyone safe. Below is a summary of what we are doing to keep all staff, members and guests safe at Roko. We continue to keep a close eye on the Government guidance in order to stay ahead of what is required.

Your health is our priority

16th April 2021

Re-Opening FAQ's & Reminders
 

Q: How Do I Book Swimming On The App?

A: Watch this short tutorial. Importantly, scroll down to the bottom of the app and select Your On-line Account. Log-in with your Member ID and PIN and you book swimming from there.

Q: How Do I Book Family Swimming?
A: You cannot book family swimming on the app, it can only be booked in club. Please contact reception to book family swimming.

Q: I Can't Log In To The App.

A: There could be a number of reasons for this, including:

1. If you've never logged in before please click here for guidance.
2. If you have previously been using the app but now can't, you may have a charge on your account. Please check in your online account by logging in at the bottom of the app.
3. If you're trying to re-set your PIN but aren't getting an email, please check your spam or junk folders. If this doesn't work please contact the club to confirm that we have your correct email address on file.
4. For any other access problems please contact the club.

Q: Can I Still Bring A Guest?
A: Yes, members can bring guests paying the normal guest fee

Q: What Happens If I Don't Attend An Activity I Have Booked?
A: If you cannot attend a class or swim lane booking and fail to cancel 2 hours or more before its start time, then a £5 late cancellation or no show fee will be applied automatically to your account. Please note that this fee will flag when you try to book another class or swipe in to enter the club.

Q: Do I Need To Book The Gym?
A: No, gym bookings are not required. Just show up and work out!

Reminder - Please remember our the Covid precautions HANDS - FACE - SPACE

Wear a mask/face covering when not exercising
Wash your hands regularly and use the sanitising stations around the club
Wipe down any equipment you have used with the materials provided
Maintain a safe space between you and other members at all times

Reminder - Due to track and trace, you must swipe your membership card to access the club. Please always remember your card or purchase a new one at reception for £5.

1st April 2021

We are delighted at the progress being made to combat Covid-19 in the UK and excited to reopen and welcome you back to Roko on April 12th as set out in the Government roadmap.

We have been hard at work getting everything ready so you can literally hit the ground running not to mention swimming, jumping, lifting, pushing, pulling and more besides. Our opening hours remain the same as prior to the 3rd national lockdown.

Here are our key reminders for reopening

Covid Secure measures
If you have any of the common symptoms of a Covid infection you must not come to the club and should follow the Government guidance to test and isolate.

At all times remember hands, face, space. Wash your hands frequently or use the sanitiser provided throughout the club; wear a face mask/covering when not exercising and keep your distance as you move around the club and when you workout.

We will also:
• Have screens at reception and at our club lounge counters.
• Require face masks to be worn by our teams at all times and in some cases face shields as well if they are operating in close proximity to others.
• Have more cleaning staff on duty throughout our opening times
• Provide cleaning products around the club for all members to use
• As part of the Government scheme, be testing our teams twice a week using lateral flow tests to further protect our working and club environment.

Changing rooms – available for essential use
Our changing rooms and showers will be available for socially distanced use but we ask that, in line with Government regulations, where possible you come workout ready or swim ready instead.

Gym use – No booking required
The gym does not require pre-booking as we have sufficient space to allow normal access and maintain social distancing. Some equipment will be marked out of use in areas and positioned to give extra room during workouts but you will be able to work-out as normal. Please clean down any equipment that you have used, as a courtesy to other members, using the materials provided.

Classes – New Outdoor classes
Although the Government has so far said that in-club classes cannot happen until after May 17th, we will continue to provide a timetable of live streamed classes from Roko Instructors that you can do remotely via Zoom.

We are also adding outdoor classes for up to 29 people at a time from April 12th. There will be plenty of choice and we’ll add more if required. The classes will run in all conditions except heavy rain or high winds.

All classes will be bookable via the Roko App as usual, up to 8 days in advance and are released at 9pm daily. You can cancel up to 2 hours before the class takes place without penalty but otherwise if you book and don’t attend, or late cancel, there will be a £5 charge.

You are also now not able to book multiple overlapping classes. If you do so our system will only retain the last session booked and all others will be released for booking by others. 

From May 17th classes will take place in club with reduced capacity until June 21st when all Government restrictions are currently planned to be lifted.

Swimming – Book your slot, family time
Lane swimming slots have proved very popular and we will continue to release bookings 8 days ahead for up to a 1 hour swim in the fast/medium and relaxed speed lanes. Booking can be done via the Roko App or on your online account but please note that late cancellations within 2 hours of your booked slot, or non attendance, will result in a £5 penalty charge.

Family swimming slots will be available at different times during the week so you can all come together to enjoy time in the water. Up to two families can be in the pool at any one time in each hour slot and bookings can be made via reception in person or over the phone.

Swimming lessons
We know how much you and your children have been desperate for swimming lessons to restart and the swim teams are really looking forward to welcoming everyone back to normal sessions in the week commencing April 12th. Your swim coordinator will be in touch in the week before reopening to rebook your little ones back into the correct sessions. Any unused class credits will be applied to the new term.

Sauna and Steam rooms
Under Government guidelines these areas will remain closed until May 17th earliest. We will update you if the situation changes.

Spa
We will be operating our spa facilities during April and will confirm exactly when this will be once the external agencies attend and carry out their water tests. At the moment it is likely they will reopen in the week commencing 19th April.

Capacity will be limited to the number shown on signage in the area and it will be monitored by our teams.

Club lounge
Our club lounge facilities will remain closed until May 17th earliest although a take away service may be available before subject to demand so please ask at reception. After May 17th we expect to reopen for groups of up to 6 people sitting socially distanced.

If you have any queries regarding your membership please contact the team. You do not need to contact us again if you have done so before as the administration team will respond to you as soon as they are able and will be working through all enquiries in order of priority.

We are very much looking forward to welcoming you back to the club. Your continued support is hugely appreciated and we can’t wait to see you again soon.

With best regards

The Roko Team

25th February 2021

Great news! Dig out your trainers and workout gear, hunt around for your swim suit and make sure you’re fully warmed up.

Following the Government announcement on 22nd February 2021 concerning the roadmap lifting the current Covid-19 restrictions, it looks like we will be able to re-open soonest on Monday 12th April.

We will be reviewing all the guidance ahead of that time and will update you as we get confirmation that we can re-start our operations. Rest assured we’ll still be Covid Secure so you will be able to use the club with peace of mind, especially with the vaccine programme rolling out so comprehensively.

Thank you for your continued patience and we really can’t wait to welcome you back to Roko.

With very best regards,

The Roko team

4th January 2021

Following the instruction by the UK Government on 4th January 2021 of a new National Lockdown, unfortunately we are required to close our Health Clubs.

Our York club will therefore be shut from close of business today, until further notice.

What does this mean for your membership?
• We will automatically suspend your membership, you don’t need to do anything.
• With immediate effect your subscription will be frozen without charge and will then recommence when we open again at the same rate you are currently paying for the remainder of your contracted term. We are waiving the normal suspension fees.
• Any suspended months will be added to your contractual period of membership in line with our normal terms and conditions.

For monthly payers, your January payment has already been taken and therefore, when we do reopen, you will receive a credit for the remainder of the month of January not used.

We will write to you nearer the time as the situation with Covid-19 develops and will update you accordingly.

Frequently asked questions
•  Any member serving their cancellation notice period in future months will have their notice moved back by the period of the enforced closure as notice must be served in paid months.
• Annual payers will not lose any membership months. Your renewal date will be moved back by the period of the enforced closure.
• Swimming lesson payments will be allocated to the new swim course. You will not lose any lessons yet to be completed.

Stay in touch and stay active
As a member of Roko Health Clubs you already know how important it is to stay active and healthy and we want that to continue during this period of self-isolation.
• We will be providing a range of online content to help you stay active. We will send details of this to you in the next few days.
• This will ideally include broadcasting live-streamed classes with the Roko instructors you love so you can book and access these via the Roko App. However we will need to check the Goverment guidance to determine what will be possible.
• If you haven’t already, please download the Roko App. It will be the main channel for our online content including daily workouts, challenges, programmes and other content.
• Follow us on Facebook. We will also provide help and assistance here and you can stay in touch with us.

This situation is a huge disappointment to us and our teams and we will once again miss seeing you in club but we look forward to helping you remotely instead. We very much hope you and your loved ones remain in good health and we look forward to helping you stay fit, active and healthy in club once this period of social distancing is over.

With very best regards

Neil Stanton
Roko Health Clubs
Operations Director

31st December 2020

The "What does this mean for your membership?" section below dated 30th December for Nottingham has been amended to reflect the decision we have taken today to refund the Nottingham January 2021 DD payments as soon as possible, to minimise any inconvenience you experience from the government’s decision to place Nottingham into Tier 4.

This is a large administrative task for us so please do bear with us as we refund all successfully taken January 2021 DD membership payments.
We plan to have all refunds completed by Friday 15th January 2021.

30th December 2020

It has been confirmed this afternoon that from midnight tonight, Roko York will be moving into Tier 3 and sadly Roko Nottingham will be required to close for an unknown period of time to assist in the prevention of the spread of Covid-19 as it moves into Tier 4.

York Tier 3: Note that the main changes in moving from Tier 2 to Tier 3 is that in Tier 3 we are not permitted to operate any group exercise classes indoors and we can only operate a takeaway service from the club lounge. There are still a wide range of Livestream classes available for you to enjoy with the Roko studio instructors. All bookable via the Roko App.

Nottingham Tier 4: We will close from this evening and then re-open when we are given permission to do so and will, of course, notify you as soon as we can in advance of that time.

What does this mean for your membership?
• We will automatically suspend your membership; you don’t need to do anything.
• Your subscription will be frozen without charge and will then recommence when we open again at the same rate you are currently paying for the remainder of your contracted term. Naturally you will not be charged any suspension fees.
• Any suspended months will be added to your contracted period of membership in line with our normal terms and conditions.
• Annual payers will not lose any membership months. Your renewal date will be moved back by the period of the enforced closure.
• New monthly paying members who joined us in December 2020 and paid in advance for January will have the payment they made allocated to the month that we reopen instead.
• If you are currently serving a period of notice then your membership end date will be extended by the period of the closure as notice must be served in paid months, so cannot be served on suspension during the enforced closure. If you have successfully paid for January by DD then this payment will be refunded to you.
• Any courses you have paid for, such as swimming, will be frozen and restarted when we re-open. You won’t lose out. 

Stay in touch and stay active
As a member of Roko Health Clubs you already know how important it is to stay active and healthy and we want that to continue during this next period of restrictions.
• If you haven’t already, please download the Roko App. It will be the main channel for our online content including daily workouts, challenges, programmes and other content.
• There are a wide range of Livestream classes available for you to enjoy with the Roko studio instructors. All bookable via the Roko App.
• For those of you who prefer gym sessions then take part in the online challenges and daily workouts, also available in the Roko App.
• Follow us on Facebook. We will also provide help and assistance here and you can stay in touch with us.

We look forward to helping you stay fit, active and healthy and welcoming you back to the club as soon as we are given permission.

With very best regards and best wishes from all the Roko Team.

Neil Stanton
Roko Health Clubs
Operations Director

22nd December 2020

Tier 4 Announcement - Further Information
Further to the announcement by the UK Government on Saturday 19th December we have been required to close our Health clubs in Tier 4 for an unknown period of time to assist in the prevention of the spread of Covid-19.

We will then re-open when we are given permission to do so and will, of course, notify you as soon as we can in advance of that time.

What does this mean for your membership?
• If the club has to remain closed in January, or longer, we will automatically suspend your membership; you don’t need to do anything.
• Your subscription will be frozen without charge and will then recommence when we open again at the same rate you are currently paying for the remainder of your contracted term. Naturally you will not be charged any suspension fees.
• Any suspended months will be added to your contracted period of membership in line with our normal terms and conditions.
• Any courses you have paid for, such as swimming, will be frozen and restarted when we re-open. You won’t lose out.
• Any vouchers purchased that are currently valid as of this date will be extended to account for the period of closure.
• If you are currently serving a period of notice then your membership end date will be extended by the period of the closure as notice must be served in paid months so cannot be served on suspension during the enforced closure.
• Any two week trial purchased in December will have all outstanding days made available for you to use when we reopen.

Stay in touch and stay active
As a member of Roko Health Clubs you already know how important it is to stay active and healthy and we want that to continue during this next period of restrictions.
• If you haven’t already, please download the Roko App. It will be the main channel for our online content including daily workouts, challenges, programmes and other content. • Our Festive Period Group Exercise timetable started from Monday 21st December through to and including Sunday 3rd January 2021 and there are a wide range of Livestream classes available for you to enjoy with the Roko studio instructors. All bookable via the Roko App.
• For those of you who prefer gym sessions then take part in the online challenges and daily workouts, also available in the Roko App.
• Follow us on Facebook. We will also provide help and assistance here and you can stay in touch with us.

We look forward to helping you stay fit, active and healthy and welcoming you back to the club as soon as we are given permission.

With very best regards and best wishes for a Merry Christmas from all the Roko Team.

Neil Stanton
Operations Director

19th December 2020

Tier 4 Announcement

Following the instruction by the UK Government on 19th December 2020 of a new Tier 4 system to help control the spread of Covid-19, we are required to close our Health Clubs in Portsmouth, Chiswick and Gillingham.

We imagine this is as frustrating and disappointing for you as it is for us but we remain ready to serve you once again as soon as we are allowed to do so.

Roko Nottingham and Roko York will remain open as normal and are operating in accordance with their designated Tier guidelines.

Your club will therefore be shut from close of business this evening (Saturday 19th December 2020). The next Government review to determine when we will be allowed to reopen will be on 30th December 2020 but we will keep a close eye on all developments and update you at the earliest opportunity.

What does this mean for your membership?
• Please rest assured that we will write to you over the next few days to clarify exactly what steps we will be taking with your membership ahead of the January Direct Debit run. This latest Government announcement has been very sudden and we need a few days to work through our processes, especially in this festive period.

Frequently asked questions
• Annual payers will not lose any membership months. Your renewal date will be moved back by the period of the enforced closure.
• Swimming lesson payments will be allocated to the new swim course. You will not lose any lessons yet to be completed.
• Any two week trial purchased in December will have all outstanding days made available for you to use when we reopen.

Stay in touch and stay active
As a member of Roko Health Clubs you already know how important it is to stay active and healthy and we want that to continue during this next period of restrictions.
• Our Festive Period Group Exercise timetable starts from Monday 21st December through to and including Sunday 3rd January 2021 and there are a wide range of Livestream classes available for you to enjoy with the Roko studio instructors. All bookable via the Roko App.
• For those of you who prefer gym sessions then take part in the online challenges and daily workouts also available in the Roko App.
• If you haven’t already, please download the Roko App. It will be the main channel for our online content including daily workouts, challenges, programmes and other content.
• Follow us on Facebook. We will also provide help and assistance here and you can stay in touch with us.

We very much hope you and your loved ones have a Merry Christmas in spite of the current challenges. With the vaccine now being rolled out there is light at the end of the tunnel. Do remain in good spirits and in good health and we look forward to helping you stay fit, active and healthy back in the club once this next period of social distancing is over.

With very best regards

Neil Stanton
Roko Health Clubs
Operations Director

17th December 2020

It has been confirmed today that Roko Portsmouth will be moving into Tier 3 from Saturday. Please refer to the update below dated 26th November for the additional measures in Tier 3. There is one change to this however, in that Jacuzzis, Saunas and Steam rooms are now open in both Tier 2 AND Tier 3.

Note that the main changes in moving from Tier 2 to Tier 3 is that in Tier 3 we are not permitted to operate any group exercise classes indoors (we are still operating a livestream class timetable) and we can only operate a takeaway service from the club lounge.

14th December 2020

It has been confirmed today that Roko Chiswick will be moving into Tier 3 from Wednesday. Please refer to the update below dated 26th November for the additional measures in Tier 3. There is one change to this however, in that Jacuzzis, Saunas and Steam rooms are now open in both Tier 2 AND Tier 3.

Note that the main changes in moving from Tier 2 to Tier 3 is that in Tier 3 we are not permitted to operate any group exercise classes indoors and we can only operate a takeaway service from the club lounge.

26th November 2020

We are delighted to confirm that we will be re-opening the Roko clubs first thing on Wednesday 2nd December.

The clubs will be operating in line with the latest guidance issued by the UK Government within the National Tier levels, and we very much look forward to seeing you again soon.

In Tier 2 (Portsmouth, Chiswick and York) our group exercise classes will operate and our club lounge will be available for you to use also with a table service in place. All other services will continue as before.

In Tier 3 (Nottingham and Gillingham) we are not permitted to operate any group exercise classes indoors, the sauna and steam room must be closed and we can only operate a takeaway service from the club lounge. All other club operations remain in place and are unaffected although we continue to operate in a Covid Secure manner.

At this time our opening hours will be the same as they were immediately prior to the second national lockdown. See your club website home page for details.

We hope you are as excited as us about getting back to your near normal fitness regime after the latest absence, albeit with inevitable adjustments that we must make to our operations to be ‘Covid Safe’ for both you and our teams. We are very fortunate to have large, purpose built clubs with spacious workout areas and top of the range plant and machinery, so your workout experience won’t be compromised even with the measures we have taken around social distancing.

The clubs continue to have the following measures in place to keep you safe:

• ‘Covid Secure’ signage and materials to help make you and everyone else aware of how to use the club safely and to maintain hygiene and social distancing.

• Lots of hand sanitiser and cleaning materials for you to use during your visits.

• More cleaning hours and cover throughout the day along with enhanced cleaning measures.

• Pre-booking of swim lanes throughout our operating hours and these are available now for you to access via the Roko App.

• Classes:
      - Tier 2: Lower capacity in group exercise classes to incorporate social distancing. We will keep operating our Livestreamed classes which have proved to be really popular during the latest lockdown. You can therefore continue to take part in these as well or instead of the in-club classes and you can do these sessions from wherever you like (so long as it’s safe!). Please note that you will need to have a fully paid up membership to access our group exercise provision and suspended members are not able to book or attend any classes. Classes can be booked via the Roko App and will be released each day from today through to when we reopen when bookings will then return to the usual 8 day ahead booking process.
      - Tier 3: We will keep operating our Livestreamed group exercise classes which have proved to be really popular during the latest lockdown. You can therefore continue to take part in these instead of the in-club classes and you can do these sessions from wherever you like (so long as it’s safe!). You will need to have a fully paid up membership to access our group exercise provision and suspended members are not able to book or attend any classes. Classes can be booked via the Roko App and will be released each day from today through to when we reopen when bookings will then return to the usual 8 day ahead booking process.

• Spa & Relaxation
      - Tier 2: We will have our Jacuzzis open along with the Sauna and Steam rooms which need to be pre-booked via the Roko App.
      - Tier 3: We will have our Jacuzzis open but the Sauna and Steam rooms must remain closed for now under Government guidelines.

• Our changing rooms, toilets and showers will be open but under Government guidelines we strongly recommend that you arrive workout ready and/or swim ready, then shower and change at home. These in club facilities will be for essential use only and not for general use.

• Contactless and card payments accepted in club, no cash.

In keeping with current guidance, you must not come to the club if you have any Covid-19 symptoms such as a fever, repetitive cough or a loss of taste or smell. When at the club please wear a face covering when moving around but not when exercising.

What happens next - Your membership fees

• You will not be charged additionally for the December period if we successfully claimed your November payment as we will allocate this instead.

• If we did not successfully claim your November payment then the December subscription will be taken from your account as usual on 1st December.

• If you pay annually for your membership we will automatically be adjusting your remaining membership period to take account of the latest lockdown, when we had to close, so you won’t lose any membership time.

• If you pay monthly by Direct Debit then we will be restarting your DD as normal on 1st January 2021. You don’t need to do anything.

• If you have previously contacted us about changes to your membership we will action your instructions and notify you in writing before 1st January 2021. You do not need to contact us again, so please don’t.

If you do have specific concerns about your own circumstances and its impact on your membership then please contact us and we will assist in whatever way is possible.

If your child is part of our Junior swimming programme then I’m sure you will be pleased to know that our lessons will be restarting immediately on 2nd December and your child should attend the time allocated to them at the end of the previous course. Please contact the club if you are unsure when your child should attend. We will only have limited staff in place to respond to any queries from Monday 30th November so there may be a short delay in getting back to you.

Stay active, stay healthy and stay safe

Now more than ever, the need to stay fit, active and healthy is clear and at Roko you can continue to do that in the same great ways as before and in lots of new ways too. From Livestreamed classes to digital workouts, fitness challenges on the Roko App and Workouts of the Day, you can be sure to stay active, stay healthy and stay safe with us.

We look forward to seeing you again very soon.

4th November 2020

our app supports you while the club is temporarily closed

No matter where you are, our app is with you, supporting your fitness goals.
You can use the app for lots of different things during the new lockdown 2.0:

If you haven't downloaded the app yet it's not too late, you can still do it now.

Please note that during lockdown, should you have any questions about the app or your membership, we will only be able to communicate with you via e-mail as our team will be on furlough apart from a part-time skeleton staff. Please email us and we will try to get back to you as soon as possible.
Roko Chiswick: info@chiswickbridge.roko.co.uk
Roko Gillingham: info@gillingham.roko.co.uk
Roko Nottingham: info@nottingham.roko.co.uk
Roko Portsmouth: info@portsmouth.roko.co.uk
Roko York: info@york.roko.co.uk

We look forward to seeing you again on the 2nd of December when we re-open to help you get fit safely and when our app can support you from in club as well as out of club.

2nd November 2020

Following the instruction by the UK Government on 31st October 2020 of a new National Lockdown, unfortunately we are required to close our Health Clubs.

The clubs will therefore be shut from close of business at 9pm on Wednesday 4th November and will reopen at 6.30am on Wednesday 2nd December 2020.

What does this mean for your membership?

• We will automatically suspend your membership, you don’t need to do anything.
• With immediate effect your subscription will be frozen without charge and will then recommence when we open again at the same rate you are currently paying for the remainder of your contracted term. We are waiving the normal suspension fees.
• Any suspended months will be added to your contractual period of membership in line with our normal terms and conditions.

For monthly payers, your Direct Debit for November has already been taken as the run had processed prior to the Government announcement. Therefore, when we reopen in December you will not have to pay for that month as we will allocate your November payment to December.

We will write to you nearer the time as the situation with Covid-19 develops and will update you accordingly.

Frequently asked questions

• Any member serving their cancellation notice period during November will have their notice moved back by the period of the enforced closure as notice must be served in paid months.
• Annual payers will not lose any membership months. Your renewal date will be moved back by the period of the enforced closure.
• New monthly paying members who joined us in October 2020 and paid in advance for November will have the payment they made allocated to December instead.
• Swimming lesson payments will be allocated to the new swim course. You will not lose any lessons yet to be completed.

Stay in touch and stay active

As a member of Roko Health Clubs you already know how important it is to stay active and healthy and we want that to continue during this period of self-isolation.

• We will be providing a range of online content to help you stay active. We will send details of this to you in the next few days.
• This will include broadcasting live-streamed classes with the Roko instructors you love so you can book and access these via the Roko App.
• If you haven’t already, please download the Roko App. It will be the main channel for our online content including daily workouts, challenges, programmes and other content.
• Follow us on Facebook. We will also provide help and assistance here and you can stay in touch with us.

This situation is a huge disappointment to us and our teams and we will once again miss seeing you in club but we look forward to helping you remotely instead. We very much hope you and your loved ones remain in good health and we look forward to helping you stay fit, active and healthy in club once this period of social distancing is over.

With very best regards

Neil Stanton
Roko Health Clubs
Operations Director

28th October 2020 **For Nottinghamshire Tier 3 Only**

Following the Government announcement today we wanted to let you know we continue to be Covid-secure and open for you.

There is one key change as Tier 3 guidelines for Nottinghamshire require sauna and steam rooms to close. There is one minor change in the provision of the club lounge.

Specifically, this means:

• That until Government advice changes, and for at least the next 28 days, our sauna and steam room will be closed from Friday 30th October 2020.

• The club lounge will remain open for takeaways and you will only be allowed to be seated when having a main meal.

Additionally, as an extra measure of protection for our members and teams, temperature checks will be taken at reception for all members, guests and staff. In line with Government advice you must not come to the club if you have any Covid-19 symptoms including a high temperature above 37.7 degrees, a repetitive dry cough or a sudden loss of taste or smell.

We will currently continue to provide group exercise classes as we maintain social distancing with reduced capacities, have constant fresh air circulation from our air handling system and carry out cleaning between all studio activities to keep you safe. And remember that we are still offering many livestreamed classes to participate in from home.

When visiting Roko please continue to maintain social distancing, wear a face covering when not exercising, wash your hands or pump the sanitiser and wipe down equipment before and after use.

Get fit safely with Roko
 

14th October 2020

Following the latest Government announcement we wanted to let you know we continue to be Covid-secure and open for you.

If your Roko is in a Tier 2 area there is one minor change as Tier 2 requires there to be no mixing of households indoors.
Specifically, this means:
• In the Club Lounge – from Wednesday 14th October 2020, different households must not mix and therefore, people cannot sit together at a table unless they are from the same household group.

Please continue to maintain social distancing, wear a face covering when not exercising, wash your hands or pump the sanitiser and wipe down equipment before and after use.

Sauna & Steam Room

We are pleased to announce that the sauna and steam room are now open but as per the Government guidance, please book these in advance if you would like to use them.

You can book at Reception or via Your Online Account, which is available on the Roko app or website.

No shows and late cancellations within two hours of your booked slot will incur a £5 charge.

 

Changing Rooms & Showers

The changing rooms and showers are now available to use. They are open at a reduced capacity, so please arrive gym & swim ready where possible.

• Please maintain social distancing
• Please wipe lockers before & after use
• Please wear a face covering

 

Lower Your BMI & Increase Your Immunity

• It has become clear that being fit and healthy plays a crucial role in the effectiveness of our immune system.

• A healthy BMI is one of the most important factors in maintaining your long term health.

• So we are here, doing our best to ensure you can get fit safely and make sure you are best placed to be the most healthy & fit you can be.

 

Attend Classes In Club Or From Home
We are now livestreaming even more classes, including high energy classes which are now being livestreamed in new high quality sound. 

There are two ways for you to join in a group exercise class:
1. Attend classes at club, numbers are reduced to allow for social distancing
Please book in advance via the app and cancel your booking if you can no longer attend
2. Livestream classes from home
Book in advance via the app
Access the class via the Zoom link within the class booking in the app

We're Serious About Cleaning

• Our clubs are Covid-secure.
• We’ve increased our cleaning hours
• Studios are cleaned and sanitized between classes
• We ask members to wipe down equipment before and after use
• There are hand sanitising stations set up around the club

 

Face Coverings
• We request that face coverings be worn indoors by all members and visitors when not exercising
• If you require a face mask when you arrive they are available to purchase from reception

Social Distancing
• Gym equipment is spaced further apart
• We've reduced capacity in our studio classes
• We're controlling pool, spa and sauna usage via bookings
• We request that all members maintain a 2 metre distance at all times
 

Track & Trace

Due to track and trace, it is now essential that everyone who attends the club be recorded.

This means that all members must swipe into the club using their membership card and all visitors must be recorded via our membership system.

We also encourage all our members to download the NHS track and trace app and scan the QR code at reception when you arrive.

 

Once again, we'd like to thank all our members for their vigilance and ongoing support in maintaining our covid guidelines and keeping other members safe and crucially, keeping the clubs open! Get Fit Safely At Roko.

11th September 2020

Following on from recent changes to Government guidelines, we would like to clarify the following:

The rule of 6 in England bans social gatherings of more than six people.

The rule of 6 does not apply while exercising in our gyms, studio classes or while lane swimming or attending swimming lessons as we are covid-secure in these areas.

However, the rule of 6 does apply in changing rooms, the club lounge and any other area where members may congregate while not exercising.

Club Lounge - Please abide by all the covid-secure measures in the club lounge: maintain social distancing, follow the one way traffic direction, wear face coverings until seated, use contactless payments and only sit in groups of up to 6 people. Please do not help yourself to cutlery / condiments and please supervise children closely. All soft play areas will remain closed.

Changing Rooms - Please do not gather in groups of more than 6 in the changing rooms and abide by all covid-secure measures such as maintaining social distancing and wearing face coverings. Changing room use should still primarily be for swimmers with other user groups showering and changing at home.

Studios - While studio class participation is not affected by the rule of 6, pre and post gatherings outside the studios are, so please do not gather in groups of more than 6 and abide by all covid-secure measures such as maintaining social distancing and wearing face coverings.

In addition, we have made the following alterations to our guidelines:

We request that face coverings be worn indoors by all members and visitors when not exercising (this does not apply to children under 11, although they may wear them if they wish). If you require a face mask when you arrive they will be available to purchase from reception. 

 

 

 

 

From Monday all visiting instructors/coaches will have their temperature taken when arriving at the club.

 

 

 

 

Due to track and trace, it is now essential that everyone who attends the club be recorded. This means that all members must swipe into the club using their membership card and all visitors must be recorded via our membership system.

 

 

 

We'd like to thank all our members for their vigilance and ongoing support in maintaining our covid guidelines and keeping other members safe and crucially, keeping the clubs open!

24th July 2020

Read our re-opening FAQs HERE

Read our re-opening guidance on using the gym HERE

Read our re-opening guidance on attending and livestreaming classes HERE

Read our re-opening guidance on coming to swim HERE

23rd July 2020

Group Exercise Update
We are absolutely delighted to be able to reopen our doors on 25th July, and are very much looking forward to welcoming you back. We know that many of you are keen to get back to some kind of routine, including your favourite Group Exercise classes. We are therefore delighted to announce that classes are now live on the app, and bookable in the usual way.

LiveStreaming content
We are also pleased to share that we will be live streaming the majority of our classes via Zoom. This means you can participate in classes taking place not only in your home club, but in any of our 5 Roko clubs throughout the UK – all from the comfort of your own home.

We understand that this is a challenging time, and that not everybody will be ready to come in, so we are introducing live streamed classes to ensure you are able to attend your favourite classes, and still keep in touch with your club. You will be able to book these via the app as normal. If you haven’t tried a LiveStreaming class before, don’t worry we’ll be providing more information as a guide via the usual channels.

The New Normal – Group Exercise
Given the current circumstances, we have had to make some changes to the way we do things, to ensure our members, team members and instructors are safe at all times. We appreciate that this will take a little getting used to, however we are working in your best interests, to create the most enjoyable experience possible.

To ensure current social distancing guidelines are adhered to, we have reduced the capacities in our studio classes, and clearly laid out spaces for each participant. Please ensure you stay within these for the comfort and safety of all.

We know you will be eager to get back into the studio with your favourite instructor, however we do have a few new rules to follow with class bookings, so that everybody is able to enjoy the classes they wish:

• Please wipe down all equipment before and after use – this is for your own safety. We have increased our cleaning hours to ensure we can also clean the kit after classes, however we would ask that you do the same with anything you have used.
• Please do not bring a sweat towel to the club – no towels are to be used on the gym floor or in any studios at this stage under Government guidelines
• Please feel free to bring a mat to your class if you have one at home
• Please note that the water fountains will be out of use, however you will be able to fill up a water bottle, so do bring one with you
• Arrive on time – there will be no space to wait outside the studios, since we must ensure social distancing is respected and that members do not gather in groups in the club.
• Please only book one class at a time – our booking system has now been updated so that if a double booking is made, i.e. more than one class at the same time, or two classes that overlap, the class that was booked first will automatically be cancelled, meaning you will only be booked in to one class. This is to ensure everybody has a fair chance to enjoy the classes

One final request is please bear with us. We are re-opening after a long period of closure and need to determine how popular all the different classes will be so we aren’t running our full programme yet and will build up to it. 

Attendance normally falls at this time of year and we do usually implement a reduced timetable over the summer period each year to reflect this, which we also anticipate to be the case this year. Be assured we will review the timetable frequently and will add more classes throughout August and beyond, when we know more and see how everything is working in the new normal.

For those Aqua lovers amongst you, if you cannot see Aqua classes to book, they will commence in August and are already scheduled.

We look forward to seeing you very soon!

22nd July 2020

Swim Lane Bookings Are Now Live!

You can now access swim lane bookings via the Roko App in the ‘Your Online Account’ section or on your Connect online account via a web browser.

If you don't already have the App, click here to find out more.

Please note the following points:

• Bookings can be made up to 8 days ahead.
• You can only use the pool area at your allocated pre-booked slot.
• Remain in your car until your allotted time. You will not be able to wait in the club before your booked slot. 
• You will have up to 45 minutes of swimming in your booked 1 hour slot.
• Please vacate the pool when asked so we can change over to the next group and do follow the safety advice of our teams at all times.
• We have limited the numbers initially to 2 people per lane in the first two lanes and 3 in the third and will monitor demand/social distancing. We will increase capacity in future as required as we ease back into operation.
• Please only book out one slot per day so everyone has a chance to have a dip when they want. There really is plenty of capacity to go round if everyone is mindful of others.
• No shows and late cancellations within two hours of your booked slot will incur a £5 charge.
• Please arrive ‘swim ready and showered’ – with your costume on under your clothes and aim to shower and change at home afterwards. Changing room and use of showers in club is strictly limited.
• Bring your own towel as we cannot supply any.
• Follow the directional signage when entering and leaving poolside.
• Lane use is intended for swimming lengths rather than splashing around so you can bring your own training equipment but respect other users and lane etiquette.
• Family swim times are suspended until further notice.
• As we manage the social distancing required we will initially be keeping the teaching pool closed. We intend to open it to family groups as soon as we are able.
• If you are resting at one end of the pool during your swim please move over to one side to allow other users to pass freely.
• The Steam room and Sauna remain closed under Government guidelines.
• The Spa will be available for booking in 15 minute time slots. We’ll announce when this is ready.

We look forward to seeing you again very soon.

Your Roko Team

11th July 2020

We are delighted to confirm that we will be re-opening Roko on Saturday 25th July at 8am, in line with the latest guidance issued this week by the UK Government, and we very much look forward to seeing you again soon.

We hope you are as excited as us about getting back to some near normal fitness routines after such a long absence, albeit with inevitable adjustments that we must make to our operations to be ‘Covid Safe’ for both you and our teams. We are very fortunate to have large, purpose built clubs with spacious workout areas and top of the range plant and machinery, so your workout experience won’t be compromised even with the measures we have taken around social distancing.

Just some changes you will notice though include:

• ‘Covid Safe’ signage and materials to help make you and everyone else aware of how to use the club safely and to maintain hygiene and social distancing.
• Lots of hand sanitiser and cleaning materials for you to use during your visits.
• More cleaning hours and cover throughout the day along with enhanced cleaning measures.
• Pre-booking of swim lanes throughout our operating hours.
• Lower capacity in group exercise classes to incorporate social distancing, but we will have a huge number of Livestreamed classes for you to take part in as well and you can do these sessions from wherever you like (so long as it’s safe!). We will also be adding even more classes over the coming weeks and months giving you more choice than ever before. We’ll send out further details as we approach the re-opening.
• We will have our Jacuzzis open but the Sauna and Steam rooms must remain closed for now under Government guidelines.
• Our changing rooms, toilets and showers will be open but under Government guidelines we strongly recommend that you arrive workout ready and/or swim ready, then shower and change at home. These in club facilities will be for essential use only and not for general use.
• Contactless and card payments accepted in club, no cash.

What happens next - Your membership fees
• You will not be charged for the period 25th to 31st July.
• If you paid annually for your membership we will automatically be adjusting your remaining membership period to take account of the lockdown, when we had to close, so you won’t lose any membership time.
• If you pay monthly by Direct Debit then we will be restarting your DD as normal on 1st August. You don’t need to do anything.
• If you have previously contacted us about changes to your membership we will action your instructions and notify you in writing before 1st August. You do not need to contact us again, so please don’t.

With shielding ending for extremely clinically vulnerable people on 1st August and the measures we have taken in club to be Covid Safe we expect all members to be able to return to club use. However, if you do have specific concerns about your own circumstances then please contact us and we will assist in whatever way is possible.

If you had swimming lessons outstanding or other vouchers to use on club services, these will be extended for you to use in future. We will write to you with further details in early August so you don’t need to contact us before that time in any case.

Stay active, stay healthy and stay safe

Now more than ever, the need to stay fit, active and healthy is clear and at Roko you can continue to do that in the same great ways as before and in lots of new ways too. From Livestreamed classes to digital workouts, fitness challenges on the Roko App and Workouts of the Day, you can be sure to stay active, stay healthy and stay safe with us.

We look forward to seeing you again very soon.

Best regards

Your Roko Team