1st September 2020 | Chiswick

Manager’s Welcome

I do hope that this finds you all safe and well.

From myself and the entire team here, a very warm welcome back to your club. We are absolutely delighted to have been able to welcome so many of you back since reopening a little over a month ago, and so pleased that you are able to enjoy the facilities once again.

I would like to extend a huge thank you to everybody who has been in, and been so understanding with the new procedures. I do appreciate that it will take a little time to adjust to the new normal, however the feedback we have had has been overwhelmingly positive, which is a delight to hear. We have introduced many new measures to keep you safe – please read on for further details. Our team is working hard to ensure your return to the club is as enjoyable as possible, and that everyone feels confident in coming back.

As the club starts to get busier, we will be reintroducing more classes to the timetable. We will begin with adding a few more in September, and then continue to do so in October. We also hope to very soon be able to launch the Livestreaming of our high energy classes – see below for more details.

The booking of swimming lanes has proven to be a great success also – thank you for your understanding with this. If you have not already booked in for the pool, or would like to know how to do so, please just pop by Reception on your next visit, or give us a call.

We have started to reintroduce family hours back in the pool and we have also extended our opening hours.

On a final note, we have had many, many more membership requests than usual, which is completely understandable given the circumstances. However, please do bear with us – we will come back to you just as soon as we possibly can.

Thank you once again for your understanding. I very much look forward to seeing more of you in the club again very soon. In the meantime, stay safe and well.

Kind regards,

Kati & team Roko Chiswick

Club Opening Times

Our new temporary club opening hours are:
Mon - Fri: 6.30am - 9pm
Sat - Sun: 8am - 6.30pm 

Fitness Challenge

Go to the Roko app and join the September Fitness Challenges of your choice:

Participation Challenge

Steptember – Run, walk or jog 150km in September
Hit your daily 10,000 steps and complete an average of 5km a day to beat this challenge.

Elite Challenge

Sweatember – burn 5000 calories in workouts this month!
Government guidelines are to workout 5 times a week! If you burn 250 kcals 5 times a week in Sweatember you will be well on your way to smashing this goal!

Club News

Since the government announced a relaxation of lockdown to allow business to re-open under guidance; we at the club, before opening and during our first month of operation, have been working extremely hard to ensure we are doing everything we can to ensure that our members and staff are comfortable returning to the club.

We appreciate that we are all adapting to the new normal.

We ask all our members to follow the simple messages we have outlined in the club and through our media channels to ensure we are keeping everyone safe. We appreciate everyone supporting the club and following the COVID-19 secure guidance. If anyone has any questions on these processes please do not hesitate to ask within in club.

5 simple key in-club Covid guidance messages to remember are:
• Don't come to the club if you are feeling unwell or showing any symptoms
• Wash your hands and use hand sanitiser as often as you can
• Wipe down all equipment before and after use with the spray and paper towel provided
• Maintain social distancing in club at all times
• Wear a face covering when moving around the club (not while exercising)

Roko App
If you are not already aware we have launched our new app (with the white background) and we have now turned off the old app (burgundy background) 

In the changing environments we strongly encourage everyone to download the app – we are utilising it for all group exercise class bookings, swim lane bookings, gym class inductions and most importantly, push notifications to communicate any changes or news with immediate notice.

Swimming News

Lane Swimming
Our lane swimming through the app has been a real success since launch, and we would like to thank all the respective members and guests who have followed the guidance and made this a positive safe and well run experience.

Please book swimming lanes via your on-line account on the app and you can read the Coming To Swim guidance here: re-opening-guidance-on-coming-to-swim

Family Swimming Times
We have started to slowly reintroduce family hours back in the pool also. Currently, these are:
Tuesday 14:00-17:00 / Saturday 14:00-18:00
These will be updated throughout September, and we will keep you informed of any changes.

Studio Classes

Due to the popularity of our classes we would like to reiterate that if you are unable to attend for any reason please cancel your booking through the app.  (Due to limited class capacity for social distancing purposes we are going to be reviewing our NO SHOWS for class bookings daily so please if you are unsure you can attend please cancel through the app)

As we have more members returning we will be adding to the timetable as we move through the rest of the year.

We are also working hard to improve and implement live streaming of our classes to increase the number of people who can access them. You can currently book to livestream some of our Mind and Body classes, and we will soon be announcing dates of when livestreaming of our High Energy classes will be available. Sound quality has been impeding the implementation but we have found a solution are currently testing and rolling out the improved livestreaming product. Our High Energy class livestream will not include Les Mills classes at this time due to licensing restrictions.

you can read the Group Exercise guidance here: covid-19-roko-health-clubs-update