11th December 2019 | Chiswick

Manager’s Welcome

Welcome to the final edition of your newsletter for 2019! Hard to believe we are here already!

Thank you for your patience whilst we installed our brand new gym kit – we hope you agree that this brings a whole new lease of life to the gym floor! We are absolutely delighted with our new arrivals, and hope you are too. Our team are all up to speed on the wonderful things the new kit can do, so if you would like to book in for a session to learn more about it, please do let us know! We will also be running group intro sessions in the New Year – keep your eyes peeled for info around the club.

As the holiday period is fast approaching, we will be reducing our opening hours. Please see further on in the newsletter for the adjusted hours. We will, as always, be reducing the class timetable to account for the decrease in visits to the club – please check the app to make sure your class is on.

As per my communication in club, unfortunately we have not seen an improvement in the number of classes being booked, and then not attended and not cancelled. As a result, we will be restricting booking rights for members who do this on a continuous basis. This is not a decision we have taken lightly, however many members are missing out on classes, and this cannot continue. If this does not work, we will have no choice but to start charging members who continue to do this – which is not something any of us want I am sure!

I would also like to take this opportunity to wish all our members and their families a very happy holidays, and a wonderful, and healthy 2020.

We look forward to seeing you all either in the next couple of weeks, or in the New Year.

Kind regards,

Kati Meagher & Your Roko Team

tell your friends & family - 2 weeks for just £30

You are more likely to achieve your fitness goals when you work out with a buddy. And right now until the 17th of December, your friends can spend 2 weeks with you at Roko with a no commitment trial membership. Refer your friends via the app or tag them on our 2 week Facebook post.

Club News

Christmas Opening Hours

Important Changes

Great News!!! Sparkly enhancements to Your Roko experience just in time for Christmas!
We are pleased to be launching two new tech enhancements to Your Roko experience this December.

NEW Roko App
The current Roko App has been a great success allowing you to always have your club in your pocket with quick and easy access to book your favourite group exercise classes.  We are launching a NEW Roko App in December which will enable more members to benefit from using the Roko App.  The NEW Roko App will feature Advanced Workouts, Training Programmes and Connected Fitness Apps in addition to booking your favourite group exercise classes.

Advanced Workouts – you will have access to a huge library of exercises to create and track your own workouts on the Roko App.
Personalised Training – your Roko Fitness Coach can create personalised fitness programmes for you which automatically sync with the NEW Matrix fitness equipment giving you a connected fitness programme.
Connected Fitness Apps – the NEW Roko App allows you to connect all your Fitness Apps giving you a fitness hub that pulls together all your fitness training information.
The NEW Roko App will replace the current Roko App and we will send you a full invitation to download the NEW Roko App very soon when it’s ready for launch.

Your Online Account
We are launching an online portal where you can manage aspects of your Roko membership; you will be able to change your PIN, update your communication preferences and make payments.  You will also be able to book and cancel classes through your online account. 

We will send you a full invitation to access your online account very soon when it’s ready for launch.

Make sure we’ve got your correct email address as you cannot access the benefits of the NEW Roko App or Your Online Account without a correctly registered email address.

Membership Rules: Member Booking Cancellations And No Shows
Although lots of classes will show large waiting lists throughout the week, in many cases when the actual class starts there are spaces in the class because either lots of people have cancelled or simply not turned up for the class.

Please therefore cancel with as much notice as possible to give others on the waiting list the best chance of gaining a space on the class.  Please also only book classes that you are committed to attending, and if for some reason you cannot attend please ensure you cancel your place via the app, over the phone, or in club to allow another member to take that place.

From 1st December 2019 we will be enforcing the membership rules regarding this matter:

6.4 Members who consistently no show or cancel bookings to the detriment of other members can have their booking privileges suspended for up to 14 days at a time and/or a £5 charge applied for every instance.

This rule will be applied to class no shows and booking cancellations within 2 hours of the class start time.

We pride ourselves on having a great group exercise timetable with lots of member participation and we will, with your support, continue to improve the overall member experience so that you can continue to enjoy the benefits of membership with Roko.

New To The Gym Floor!

AirdyneX - Performance Redesigned
Octane Fitness has adapted the iconic Airdyne Pro with the all new AirdyneX. Building on a long heritage of innovation and performance, the self-powered AirdyneX boasts Octane’s trademark durability, with heavy-duty construction and a moisture-repellant frame.

With a user-defined pace and resistance, the AirdyneX accommodates all exercisers; from beginners to athletes. High-intensity interval training programs include 20/10 interval, 30/90 interval and custom routines, where exercisers can challenge themselves to bury the needle on the console tachometer.

Studio News